Privacy Policy

Abbeystone Management Limited ("Abbeystone", "we", "us", "our") is a property management company registered in England and Wales (Company No. 05660667). Our registered office is at 107 High Street, Maldon, Essex, CM9 5EP.

We are the data controller for personal information collected through this website and in the course of providing our property management services.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected].

We collect personal information that you provide to us directly, including when you complete an enquiry form, register your interest in our lettings service, or contact us by telephone or email.

The types of personal information we may collect include: your full name, email address, telephone number, postal address, the name of your building or company, and the nature of your enquiry.

We may also collect technical information automatically when you visit our website, including your IP address, browser type, pages visited, and the date and time of your visit. This information is collected through cookies and similar technologies.

We use the personal information you provide to respond to your enquiries, provide property management services, send you information you have requested, and keep records of our communications with you.

Where you have registered your interest in our lettings service, we will use your contact details to notify you when the service launches and to tailor our offering to your stated requirements.

We may use technical data collected through cookies to improve the performance and usability of our website, and to understand how visitors interact with our content.

We will not use your personal information for unsolicited marketing without your explicit consent, and we will never sell your data to third parties.

We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

Legitimate interests — where processing is necessary for our legitimate business interests, such as responding to enquiries and managing client relationships, and those interests are not overridden by your rights.

Contract performance — where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

Consent — where you have given us clear consent to process your personal data for a specific purpose, such as receiving marketing communications.

Legal obligation — where we are required to process your data to comply with a legal obligation.

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services — for example, IT support providers or email service providers. These parties are contractually obligated to keep your information confidential and to use it only for the purposes we specify.

We may disclose your information where required to do so by law, or in response to a valid request from a regulatory authority or law enforcement agency.

In the event that Abbeystone Management Limited is sold or merged with another organisation, your personal data may be transferred to the new owner, subject to the same privacy protections.

Our website uses cookies — small text files placed on your device — to improve your browsing experience and to help us understand how our website is used.

Essential cookies are necessary for the website to function correctly and cannot be disabled. Analytical cookies help us understand visitor behaviour so we can improve our content and services.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

Enquiry and contact form data is typically retained for up to three years from the date of last contact. Client data held in connection with property management contracts is retained for the duration of the contract and for a period of six years thereafter, in accordance with our legal obligations.

You may request deletion of your personal data at any time (subject to any legal obligations we have to retain it) by contacting us at [email protected].

Under UK GDPR, you have the following rights in relation to your personal data:

The right to access — you may request a copy of the personal data we hold about you.

The right to rectification — you may ask us to correct inaccurate or incomplete data.

The right to erasure — you may ask us to delete your personal data in certain circumstances.

The right to restrict processing — you may ask us to limit how we use your data.

The right to data portability — you may request that we transfer your data to another organisation in a structured, machine-readable format.

The right to object — you may object to our processing of your data where we rely on legitimate interests as our legal basis.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure.

Our website uses HTTPS encryption to protect data transmitted between your browser and our servers. Access to personal data within our organisation is restricted to those who need it to perform their role.

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of data transmitted to us electronically.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The date of the most recent revision is shown at the top of this page.

We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal data, please contact us:

By email: [email protected]

By post: Abbeystone Management Limited, Unit 27, The Bentalls Centre, Colchester Road, Heybridge, Maldon, Essex, CM9 4GD